SHIPPING

FREE THE LABEL OFFERS FREE EXPRESS SHIPPING WORLDWIDE

 

WHEN WILL MY ORDER SHIP?

We strive to post your order within 1-3 business days.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Average shipping timelines are below:

WITHIN ASIA

Express 3-7 business days

REST OF WORLD

Express 5-9 business days

 

All orders are shipped from Bali, and the above shipping times are estimates only. Actual delivery times may vary by location and respective international customs. 

 

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you will receive a shipping confirmation via email. If you are unable to locate this email, or believe you have yet to receive your tracking details, please email us at customercare@freethelabel.com.

 

DO YOU SHIP TO PO BOXES?

We are unable to ship to PO Boxes or forwarding addresses. Please use a residential or business address at checkout. 

 

WILL I BE CHARGED IMPORT DUTIES & TAXES?

We provide free shipping via DHL on all international orders. As all items are shipped on a DDU basis (delivery duty unpaid), import duties and taxes are the responsibility of the customer. International orders may be subject to local customs, duties or foreign taxes at the final destination. The amount is determined by your county's Customs department based on the country of origin of the items being purchased and classification of these items. We recommend you to check with your local customs website for estimated costs.

Please note that payment of any duties and taxes may be necessary prior to your order being released from customs on arrival. This is not the responsibility of FREE THE LABEL, and won't be reimbursed in the form of an exchange, refund or store credit.